Regulatory

  • At the beginning of March an invite was sent out to Industry for a survey to give feedback on how PSA are doing as a Regulator.This is your last chance to have your say and give your views. The feedback received will be used as a benchmark for their performance to ensure the needs of the stakeholders are met. You can give your feedback to PSA by following the link to the survey HERE read more…
    23/03/2017
  • The Tribunal of 6 February 2017 considered one case, concerning an adult video subscription service.Find further information here: http://psauthority.org.uk/for-business/tribunal-adjudications/latest-tribunal-adjudications  CEO Jo Prowse discusses PSA's priorities for the next few months including reviewing guidance on consent to charge and research into consumer complaint journeys.Read the blog here: http://psauthority.org.uk/blogs/2017/january/7-priorities-for-this-qua read more…
    22/02/2017
  • In February, PhonepayPlus launched a public consultation on five pieces of Premium Rate Guidance that had been amended or developed afresh AIME executive and board members participated in this consultation resulting in significantly improved documents with the appropriate tone and usability.Today PhonepayPlus publishes three out of the five pieces of Guidance and a statement following this consultation.The Guidance documents are:Advice services Enabling consumer spend control read more…
    20/07/2016
  • Today PhonepayPlus has announced the new members of their Adjudication Panel.The new panel, which comprises legally qualified and lay members, will replace the current Code Compliance Panel and make rulings independently of the PhonepayPlus executive.The legally qualified members of the CAP are Julian Weinberg, Robin Callender Smith and Linda Lee. The lay members, who have been chosen for their experience in an adjudicatory capacity and in dealing with complex factual situations will be, read more…
    21/06/2016
  • Today PhonepayPlus launch their new Vulnerability guidance to help PRS providers avoid consumer harm before launching and while running a service. They designed this guidance to help you take steps in making sure your premium rate service stays compliant with the Code of Practice and maintains the reputation of the PRS industry. PPP have developed the guidance in collaboration with industry members, consumer groups and digital content providers. To read the guidance please visit: Vulnerabil read more…
    13/06/2016
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