February 2010 Round up

Knowledge & Networking News

Members & Colleagues,

Welcome to AIME's K&N News round up for February 2010. I hope you find this a useful summary of our ongoing efforts to support your business and if you have any views on how to improve the News update or feel there is particular industry information you would like us to add please don't hesitate to get in touch with myself or Zoe. Likewise if you have any significant company news/announcements or would like to raise your profile as a member just get in touch (our news is now emailed to over 2,000 subscribers).

We are pleased to welcome two new members in February, Daisy Telecom and Phonenumbers4U. Most members will know Daisy Telecom, a returning member (formerly Redstone Telecom); and we hope to introduce PhoneNumbers4U (see profile at end of newsletter) to members at the AIME General Meeting 10th March.

Looking forward to this month, you may have already been made aware by mobile operators or your Accredited Payment Intermediary that the new Payforit Scheme rules version 3.0 are out. These rules are a big rewrite over previous versions and represent a new opportunity for industry to approach the emerging micro payments market that has been stimulated by the growth of Web 2.0. AIME will host the first cross industry forum to discuss the new changes and what it means for business on 24th March. This event is free to members and their service partners, so please register your interest to attend with Bianca bianca@aimelink.org. Or if you would like to get involved as a speaker or sponsor please contact me toby@aimelink.org.

Toby Padgham
AIME General Secretary

Chairman's Brief

Dear Members,

It's a busy old time with lots going on.

Firstly, an update on key initiatives.  The Central Industry Database working group had a meeting earlier this month and also met with PPP to discuss key areas of governance.  The vice-Chair is leading this initiative, supported by Rory and David and they seem to be happy with progress so far.  The Interactive Broadcast Group had a working meeting to discuss SMS voting and the group is currently in discussions with industry members and also with PPP to review the code requirements and how we can work together to get SMS voting back on TV. The first draft psychic best practice guide was produced at the start of February and there has recently been a working group meeting to review before it is put into practice.  The Regulatory Best Practice initiative is also progressing with actions from the January working group meeting.  Finally, following AIME's submission to PPP, a revised help note was issued for virtual chat and so this is now closed.

The executive is working on three consultations and these include PTV3 and AIME has written to Ofcom to arrange a follow up meeting from AIME's consultation submission to discuss psychic services and there is another meeting to follow in early March. We also submitted a response to Ofcom's draft Annual Plan for 2010/11 and the executive is working on a draft for Ofcom's Review of Consumer Complaints Procedure.

The board met on February 9th and we invited new industry board member for PPP, Hugh Griffiths.  You will have seen the note sent out regarding board elections and I would be delighted to talk to any member who would like any more details on this process or what the board involves.  I am keen to keep the board numbers to 9 as I believe this is ideal for a number of reasons provided that there is the right mix of industry representation across the value chain.  The Vice Chair also briefed the board on the output from the ILP meeting which was held on 16th February and a note has been sent out to members with the key points.  Finally, the Ofcom quarterly meeting took place on February 25th.

Overall, I am reasonably happy with the membership levels considering that we are operating in a tough economy and industry revenues are mirroring the economy's flat line growth.  We welcome Daisy Telecom and Phonenumbers4U this month as new members and a number of us have renewed memberships for another 12 months.  Toby, myself and various other board members are also in discussions with a number of other organisations to join and I will update you on progress on this next month.  We are being careful with costs and keeping expenditure down as much as possible - this means that it can be challenging to secure as much PR as we would like and we do have to be selective.  On this last point, we are the supporting association for the
Netsize Guide 2010 which launched on February 16th and features an AIME written article on Payforit 3.0.

In my next report, I shall be writing to you about industry revenues and how the different sectors are performing.  I am also meeting with Toby shortly to review all inputs to the first draft of the three year plan which was sent out recently and which we hope to formalise shortly.

Finally, the next General Meeting is on March 10th and we have presentations from Bradley Brady, Director of Strategy & Stakeholder Relations at PhonepayPlus who will be providing members with an update on the latest 12th Code developments & Joe Waters, Director of Gener8 Finance Ltd. I very much hope that you will be there.

Edward Boddington
AIME Chair

Showcase

Mobile World Congress thoughts - Google comes out of the corner

February witnessed a very cold, wet and windy MobileWorld Congress in Barcelona, the mobile industry's largest event of the year. MWC 2010 was attended by 49,000 mobile aficionados, up about 2,000 on 2009, according to figures released by the GSMA. Overall, the feeling was more upbeat than last year, which wasn't difficult, when most people's thoughts were about the recession and whether they would still have a job when they returned home.

MWC remains an important event. I've been attending since 2000 when it was called GSM World Congress and even though the past decade has seen the industry often use the event to overhype its under achievements on many an occasion, this year was slightly different. The titans of the mobile industry seemed a little lost and lacking in direction, while for the first time that I can remember, the titans of the internet industry were setting the agenda for 2010 and beyond. It actually seemed like a web event in many ways and the interesting elements were, as always, at the friction points between the former emperors of the industry like as handset makers and network manufacturers and the new whizz kids on the mobile block - internet companies and apps developers. As always, however, Apple still preferred to keep its involvement very low key.

Read more here...

 

Representation

Members please note that further information and meeting notes on AIME initiatives are available on request from the secretariat.

Meetings

  • Meeting with Radio Centre - 8th Feb
  • AIME Board Meeting - 9th Feb - attended by Hugh Griffiths, PPP Industry Rep
  • ILP Meeting - 16th Feb - attended by Vice Chair Jeremy Flynn
  • Quarterly Meeting with Ofcom - 25th Feb

AIME Initiative - Central Industry Database

  • AIME working group meeting - 8th Feb
  • Met with PPP to discuss governance of the Registration Scheme - 15th Feb

AIME Initiative - Regulatory Best Practice  

  • AIME working group finalising Triage Process suggestions to submit to PPP
  • AIME written to Mobile Network Operators regarding costs of regulatory messages
  • Working group also progressing with other actions from January meeting

AIME Initiative - Interactive Broadcast Forum

  • AIME SMS Voting working group meeting to discuss next steps - 15th Feb
  • AIME proposal for changes to existing PTV regulations currently being finalised by working group - to be submitted to PPP early March for Industry consultation 

AIME Initiative - Psychic Best Practice

  • Following Ofcom's latest Participation TV consultation, AIME members providing live psychic services agreed to work together to document best practice procedures 
  • First draft produced of AIME Best Practice Guide for the provision of Live Psychic Services in the UK
  • Working group meeting - 22nd Feb to finalise document
  • Final document to be published in March

Payforit 3.0

  • UK Mobile Operators have now launched Version 3.0 of the Payforit Scheme Rules with a new consumer flow for Web Payments
  • Payforit 3.0 available to download at payforit.org
  • AIME are hosting an Industry event on Payforit 3.0 on 24th Mar - free to members, to register your interest email Bianca@aimelink.org  
  • If you are interested in speaking or sponsoring please contact Toby@aimelink.org

Regulatory Update - Virtual Chat Helpnote 

  • AIME canvassed members on PPP Virtual Chat Services Helpnote
  • AIME submitted member comments to PPP and a revised help note was issued in February

Regulatory Update - PPP Quarterly Report

  • Overall complaints have decreased 61% for 2009/2010 Q3 in comparison to Q3 of 2008/2009 (5,442 vs. 2,132)
  • Q3 Complaints specific to mobile services decreased 62% (4,880 vs. 1,835)
  • Call made to the PPP call centre in Q3 have decreased 44% in comparison to Q3 of 2008/2009 (12,439 vs. 6,979)
  • A forensic analysis of 10% of mobile service-related complaints in the last two months of Q3 indicates:
    • WAP services account for 24% of complaints
    • Adult chat and date accounts for 16% of complaints
    • Wallpaper and ringtone downloads account for 12% of complaints
    • Of the 224 landline complaints PhonepayPlus received in Q3, 77 were in relation to 087 numbers
  • Outpayments for 2009/2010 Q2 (last available figures) amounted to £154,104,814
    • 39% mobile
    • 29.5% Fixed
    • 24.6% DQ
    • 6.8% 087
  • Excluding 087 traffic outpayments are down £8,738,039 on the same period last year 

(Source PhonepayPlus Quarterly Report Q3 09/10)

  • Premium Rate Complaints have now reduced to 1 complaint per 100,000 transactions

Industry Consultations

Ofcom Participation TV - Rules on the Promotion of PRS

  • AIME formally wrote to Ofcom to request a meeting following AIME's PTV consultation submission to further discuss psychic services
  • Meeting scheduled - 3rd Mar

Ofcom - Draft Annual Plan 2010/11

  • AIME Response Submitted  - 17th Feb
    • AIME pleased to note PRS complaints down two thirds over last 18 months.
    • Welcomed Ofcom plans to improve consumer complaints procedures
    • Also pleased to see a priority in Ofcom's plan to revisit changing needs of audiences, particularly relevant for PTV services
    • AIME requested more support from Ofcom for self regulation coupled with improved engagement and co-operation with the PRS Industry

Ofcom - A Review of Consumer Complaints Procedure

Ofcom - Wholesale Charges for Number Translation Services and Premium Rate Services  

  • Ofcom consultants BDO has now completed its review of PRS Bad Debt Surcharge
  • AIME will be meeting with Ofcom shortly to discuss the findings 

Industry consultations & AIME responses can be found on the AIME website

Information & Networking

  • 2 New AIME Members - Daisy Telecom and Phonenumbers4U
  • AIME Supporting Association for Netsize Guide 2010
  • AIME attendance at MobileWorld Congress
  • Member email alerts sent out including:
    • PRS Bad Debt Surcharge update
    • Advanced view of revised PPP Virtual Chat Services Helpnote
    • AIME suggestions for PPP Triage System
    • AIME Executive Board Elections
    • ILP Meeting (16th Feb) summary

Member News

  •  O2 Delivers Dynamic Priority Ads through Shazam IPhone App

    O2 today announces an exclusive sponsorship deal with Shazam which will allow it to deliver highly targeted ads for its Priority Tickets service to Shazam users. Customers will be served relevant ads for O2 Priority pre-sales based on the music they have tagged through Shazam's iPhone application. The dynamic ads will be delivered using 4th Screen Advertising's ad serving platform, Mpression.
  •  Profit without the hassle

    'Profit without the hassle', that's the offering of premium rate reseller and new AIME member Phonenumbers4U and so confident is the company's founder, Richard Howard, that he can convert even the small clients into worthwhile revenue that he is putting his money where his mouth is.
  • New Appointment: AIME member Lourens de Beer moves on as MD of Net Mobile UK to become Chief Marketing Officer at Muzicall. Lourens has been very active with AIME initiatives and since joining Net Mobile (then MINICK) in 2008 he has done a fantastic job as MD to build the company in to what is now a strong UK Application Development business under the NTT Docomo group. We wish Lourens well in his new role and hope he continues to be as active with AIME.   

Dates for your diary!

2-3rd March - FT Digital Media & Broadcasting - AIME Supporting Association, member discount
8th March - Polls open for AIME Executive Board elections - members only
10th March - AIME General Meeting - members only
15-16th March - Mobile Social Networking - AIME Supporting Association, member discount
18th March - Changing Media Summit - AIME Supporting Association, member discount
22nd March - Polls close for AIME Executive Board elections - members only
24th March - AIME Payforit 3.0 Workshop - free to members, register your interest with bianca@aimelink.org
23-25th March - IPTV World Forum - AIME Supporting Association, member discount
24-25th March - Mobile Internet - AIME Supporting Association, member discount
11-12th May - MVNOs Industry Summit - AIME Supporting Association, member discount
25-26th May - Open Mobile Summit - AIME Supporting Association, member discount
21-22 September - ad:tech 2010 - AIME Supporting Association, member discount

If you would like further information on any of AIME's activities, initiatives or benefits of membership, please contact me at zoe@aimelink.org

Kind Regards,

Zoe Patterson
General Manager

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