PhonepayPlus Guidance Notes
PhonepayPlus are undertaking a public consultation on five pieces of Guidance that have been amended or developed afresh. They are seeking to offer clear and accessible Guidance to PRS providers and other stakeholders, and to keep Guidance under regular review. The consultation runs until 11 April 2016.
The consultation comes after a widespread review into current Guidance. The Guidance Development Project considered each piece of Guidance and whether it required amendment. Scoping activities during the review included close dialogue with AIME to test their analysis.
The five pieces of Guidance that have been amended or developed afresh relate to:
- Advice services
- Digital marketing and promotions
- Enabling consumer spend control
- Method of exit from a service
- Subscription services
AIME’s response mainly focused on the tone of some guidance and the clarity of the information provided as we believe that this information should be clear to new participants and should encourage reading.
Date Opened: 16 Feb 2016
Deadline: 11 April 2016
Consultation URL: PhonepayPlus Guidance Notes
Response Document: PhonepayPlus Guidance Notes
PhonepayPlus Guidance Notes Consultation
PhonepayPlus is undertaking a public consultation on five pieces of Guidance that have been amended or developed from new.
They are are seeking to offer clear and accessible Guidance to PRS providers and other stakeholders. On this understanding AIME responded as we did not feel that some of the guidance proposed was clear and accessible. Other pieces of guidance are clear and we demonstrated these as good examples.
AIME also responded on the proposals for updating other pieces of guidance.
Date Opened: 16 February 2016
Deadline: 11 April 2016
Consultation URL: PhonepayPlus Guidance Notes Consultation
Response Document: PhonepayPlus Guidance Notes Consultation
PhonepayPlus consultation on Part 4 (Investigations and Sanctions) of the code
PhonepayPlus launched their consultation on its 14th edition of the Code of Practice following a review of Part 4 of the Code.
Part 4 is the area of the Code which sets out the procedures PhonepayPlus uses when investigating, adjudicating and where appropriate imposing sanctions in response to allegations of consumer harm. Part 4 also currently sets out procedures for appeals following any adjudication.
AIMEs response to the consultation is to support the broad concepts of a fair, proportionate, accessible and negotiable process, but we have concerns on the details of the process viewed through a cynical lens and we believe that the process needs an accessible review or appeals process to ensure that providers are not denied the justice that a Judicial Review could bring but at great cost to themselves and obviously to industry, if PhonepayPlus lose the review.
While AIME members do not anticipate being subject to a Track 2 investigation, we urge familiarity with both the process and our recommendations to PhonepayPlus.
Date Opened: 23 November 2015
Deadline: 1 February 2016
Consultation URL: PhonepayPlus consultation on Part 4 (Investigations and Sanctions) of the code
Response Document: PhonepayPlus consultation on Part 4 (Investigations and Sanctions) of the code
PhonepayPlus Annual Budget Consultation 2016/17
PhonepayPlus is consulting on:
- A budget for 2016/17 which represents a 5% saving in real terms but increases the levy to industry by 23%
- A full-cost operating budget for the regulation of PRS estimated at £4,269k
- An adjusted levy of 0.74%
- Registration Scheme fees remaining unchanged at £155 + VAT, and exemptions to registration remaining the same
Date Opened: 15 December 2015
Deadline: 29 January 2016
Consultation URL: PhonepayPlus Annual Budget Consultation 2016/17
Response Document: PhonepayPlus Annual Budget Consultation 2016/17
Consumer Contracts Regulation
This document provides guidance to members operating products using the premium SMS charging facility to ensure that the requirements of Consumer Contracts Regulation and Premium Rate Regulation are being met through model examples of services. The service examples in the document are competition subscriptions through web discovery and through Co-Reg sites, but the principles discussed are equally applicable to other services operating outside of the Payforit environments.
Date Opened: 25/11/15
Consultation URL: Consumer Contracts Regulation
Response Document: Consumer Contracts Regulation