• This topic is relevant to all industries, and is now top of many agendas to ensure that this is key, and customer experiences are improved.

    This group first met in 2015 where it addressed issues such as PPP call handling and Myth Busting.

    Now in 2016 this group is prioritising its focus on:

    Post sale information. Receipts, billing, bill summaries

    Customer care quality across the value chain

    Internet searching (address the forums with negative and inaccurate details and educate)

    Call handling and resolution

    ADR facilities

     

    Next Meeting Date:
  • This working group was created from proposal at the GM, and has only met once in November 2015 to discuss concerns regarding the sharing of data for benchmarking. Discussion on how to consolidate data and the categorisation of consumer calls. Agreed that needed data to enable understanding on future issues with the data acting as an indicator to where the market is moving away from established patterns or “benchmarks”.

    Next Meeting Date:

    Sorry, There are no upcoming events

  • The activities of the Charity Text working group are focused primarily around resolving any issues with Charity Text via short code ranges, growing Society Lottery services, examining charity call center activities and assisting technology and fundraising companies.

    Under discussions are a range of topics such as the use of unique short code range for society lotteries to maximize VAT exemption, AIMEs work with EU on donation value thresholds and changing the regulatory requirements for regular giving by text.

    CTAG comprises of Society Lottery Managers, Donation Enabling companies, Campaign Management companies and Aggregators.

    Although this group has a different remit to the Broadcast Charity working group, there may be mutual benefits from the output of each.

    Next Meeting Date:

    Sorry, There are no upcoming events

  • The Broadcast Charity working group is formed for large scale Charity’s who work with Broadcasters for their fundraising campaigns.

    The Working Group’s objective is to bring all parties together to establish common practices, to work together and to address common issues. By working together with major UK Charities, Mobile Network Operators and Broadcasters, this allows us to lobby regulators and governmental officials to solve issues that affect our industry.

    We ensure that charities are assisted with audibility for the claiming of Gift Aid, the rules around post donation marketing and a consumer’s journey.

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  • The AIME quarterly general Meetings are open to Associate, Executive and Sponsor Members and are a good opportunity to find out what AIME has been working on over the prior three months, latest industry news and updates and a chance to listen to speakers from other areas across the Industry.

    Next Meeting Date:
    These quarterly meetings are open to all members and are a good opportunity to find out what AIME has been working on, Industry news and updates and a chance to listen to speakers from across the Industry.
  • The Industry Liaison Panel (ILP) is an advisory panel run by the premium rate regulator Phone-paid Services Authority which seeks to identify emerging trends and issues and facilitate a two-way communication between Industry and Phone-paid Services Authority.

    AIME represents its Members and general industry at the quarterly ILP meetings. Members are able to raise items through AIME to add to the ILP agenda.

    PSA produces meeting notes  after each meeting which are available to Members below.

    Next Meeting Date:

    Sorry, There are no upcoming events

  • The Digital Marketing Working Group (DMWG) is the specialist working group set up to look at the issues that are experienced by Members using Digital Marketing that is aimed at UK mobile consumers. Issues range from malware to affiliate fraud and misleading practices targeted at the Advertisers funds and also affect consumers, misled by the activities.

    Three areas under the Working Groups focus are:

    Affiliate Marketing Issues: (including malware, adware, misleading promotions etc.), how these manifest, how to control risk, how to apply controls, how to put pressure on Affiliate Networks to exercise controls, detecting of issues and collaborative notification of issues.

    Regulatory Approach: regulatory approach towards Advertisers using digital marketing, proportionate and pragmatic treatment and the advertisers evidence demonstrating that controls are in place.

    New from September ’14: Web based Subscription Sign-ups. Consumer complaints to PhonepayPlus indicate that consumers were not aware that they were committing to a subscription service on Co-Reg sites and other Web Based services. The DMWG is developing guidance for Members to ensure consumer clarity and positive consumer opt-in is gained regardless of the promotional mechanism.

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  • AIME actively promotes the principle of co-regulation with industry and regulatory bodies; co-operating to agree and apply responsible standards to premium charged services accounted using the consumer’s telephone bill.

    The Regulatory Best Practice group stands at the forefront of AIMEs work with Industry and regulators and has provided collaborative input for a number of initiatives and consultations including PhonepayPlus 12th Code transition, Merchant Promoter Registration Scheme and Customer Care incl. Number Checker & Complaints Handling.

    Forum Chair: Graham Pottie CEO BT Agilemedia

    AIME Executive Contact: David Ashman

    Next Meeting Date:

    Sorry, There are no upcoming events

  • Building trust and confidence with consumers is key to running successful interactive broadcast services. The AIME Interactive Broadcast forum was established in November 2007 to address pricing transparency for consumers and continues to meet on a regular basis with the objective of driving growth in the interactive broadcast market in a responsible manner.

    Recent key projects have included business case authoring for Voice Short Code use in broadcast, as well as a number of research reports and best practice guides including the comprehensive AIME Participation TV Guide.

    Recent activity in 2014 has been the formation of the sub-group, the AIME Charity Working Group and the development of changes to the on screen and radio call-to-action that will become effective in mid-2015

    Next Meeting Date:

    Sorry, There are no upcoming events

  • The AIME Charge to Mobile Working Group is a very well attended and active working group; originally formed as the Payforit Working Group in 2010, it extended its remit after 2014 to encompass the growth and development of the whole category of “Charge to Mobile”.

    The Charge to Mobile Working Group continues to be a consulting partner to the Payforit Management Group providing feedback on development of the cross operator payment scheme as part of its activities.
    The working group participants are made up from mobile operators and connected payment intermediaries / aggregators with occasional presence from key merchants. The Working Group objective is to identify and resolve the barriers to growth, collaborate on areas that can provide growth through new products for consumers, identify common goals and opportunities and utilise resources available to realise those goals.

    The Charge to Mobile Group focuses widely on the overall charge to mobile billing capabilities including Voice Shortcodes, Text Shortcodes and Direct Operator Billing, assessing market opportunities and collaborating with members involved in the group to remove barriers to market growth and resolving identified consumer issues.

    Next Meeting Date:
  • The Voice Services group, since its creation in 2010, has tackled a number of issues that relate more closely to the traditional fixed line environment. This group continues to drive initiatives such as Higher Rate Tariffs and VAT free PRS services, whilst focussing also on projects such as clearer pricing transparency, supporting regulatory frameworks and contributing to regulatory consultation responses.

    Next Meeting Date:

    Sorry, There are no upcoming events